2013-14 Departmental Performance Report - Canada Border Services Agency

ARCHIVED - User Fee Reporting

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User Fee Totals

2013-14 ($ thousands)
  Forecast revenue Actual revenue 10. Full cost
Subtotal regulatory 9,936.0 10,620.6 52,376.0
Subtotal other products and services 18.6 27.5 1,547.0
Total 9,954.6 10,648.1 53,923.0
Planning years ($ thousands)
  Fiscal year Forecast revenue Estimated full cost
Subtotal regulatory 2014-15 10,183.0 53,442.7
2015-16 10,396.0 53,385.7
2016-17 10,610.0 54,646.7
Subtotal other products and services 2014-15 35.8 2,016.0
2015-16 46.7 2,627.0
2016-17 60.8 3,422.0
Total 2014-15 10,218.8 55,458.7
2015-16 10,442.7 56,012.7
2016-17 10,670.8 58,068.7

User Fees and Regulatory Charges (User Fees Act)

User fee: Broker Licence and Examination Fees

Fee type: Regulatory

Fee-setting authority: Customs Brokers Licensing Regulations (SOR/86-1067), Customs Act

Date last modified: 11-06-1986

Performance standards: The Customs Brokers Professional Examination results are communicated to the individuals who wrote the exam within 4 weeks from the date the exam was administered. A Customs Brokers Licence is issued within 3 months of receipt of a correctly completed application.

Performance results: The service standard for the Customs Brokers Examination was met 100 percent of the time. The service standard for the Customs Brokers License Program was met 100 percent of the time.

2013–14 ($ thousands)
Forecast Revenue Actual Revenue Full Cost
392 394.8 507.4
Planning Years ($ thousands)
Fiscal Year Forecast Revenue Estimated Full Cost
2014–15 392 510
2015-16 392 510
2016-17 392 510

User fee: Customs Sufferance Warehouse Licence Fees

Fee type: Regulatory

Fee-setting authority: Customs Sufferance Warehouses Regulations (SOR/86-1065), Customs Act

Date last modified: 11-06-1986

Performance standards: The CBSA will strive to process Customs Sufferance Warehouses License applications within 60 business days from the date of the receipt of the complete application.

Performance results: The service standard of 60 business days was met 100% of the time.

2013–14 ($ thousands)
Forecast Revenue Actual Revenue Full Cost
505 500 1,052
Planning Years ($ thousands)
Fiscal Year Forecast Revenue Estimated Full Cost
2014–15 0 1,052
2015-16 0 1,052
2016-17 0 1,052

Other Information: On December 6, 2013, Customs Notice 13-022 was published, entitled Proposed Regulatory Amendments to the Customs Sufferance Warehouses Regulations – Annual Licence Fee Removal. As a result, fees are not to be collected until further notice, pending a regulatory change. Furthermore, with the introduction of the Sufferance Warehouse Modernization, the volume of future applicants cannot be accurately predicted.

User fee: Customs Bonded Warehouse Licence Fees

Fee type: Regulatory

Fee-setting authority: Customs Bonded Warehouses Regulations (SOR/96-46), Customs Act

Date last modified: 01-01-1996

Performance standards: The CBSA will strive to process Customs Bonded Warehouses Licence applications within 60 business days from the date of the receipt of the complete application.

Performance results: The service standard of 60 business days was met 100 percent  of the time.

2013–14 ($ thousands)
Forecast Revenue Actual Revenue  Full Cost
0 0 6.8
Planning Years ($ thousands)
Fiscal Year  Forecast Revenue  Estimated Full Cost
2014–15 0 7.5
2015-16 0 7.5
2016-17 0 7.5

Other Information: On March 22, 2013, Customs Notice 13-007 was publishedentitled Proposed Regulatory Amendment to the Customs Bonded Warehouses Regulations and rescinded the collection of a licence or renewal fee, and instructed the refund of any fees already paid. As a result, there will be no fees collected until further notice, pending the regulatory approval.

User fee: Storage Charges - Queen's & Frontier Warehouse

Fee type: Regulatory

Fee-setting authority: Customs Act

Date last modified: 2006

Performance standards: The CBSA ensures that goods are handled with care and stored in a secure manner, to safeguard against damage or loss, while at a Frontier Examining Warehouse or Queen's Warehouse.

Performance results:

  • 57 percent of the Queen's and frontier warehouses audited in 2014 met or exceeded the Agency's physical security standards.
  • 41 percent of the Queen's and frontier warehouses audited in 2014 continuously monitored access.
  • 58 percent of Queen's and frontier warehouses audited in 2014 maintained an up to date inventory control log.
7. 2013–14 ($ thousands)
8. Forecast Revenue 9. Actual Revenue 10. Full Cost
20 24.8 1,000
7. Planning Years ($ thousands)
Fiscal Year 11. Forecast Revenue 12. Estimated Full Cost
2014-15 20 1,000
2015-16 20 1,000
2016-17 20 1,

User fee: Customs Special Services Fees

Fee type: Regulatory

Fee-setting authority: Customs Act and Memorandum D1-2-1

Date last modified: 17-09-2008

Performance standards: We acknowledge your request for special services within one working day of receipt, and provide to you a timeframe for service provision. Upon completion of the service, you will receive a detailed invoice itemizing the special services completed and the associated fees for these services, ensuring transparency and consistency within our billing process.

Performance results: 98.62 percent of Special Services requests were acknowledged within 24 hours and 97.47 percent of clients received a detailed invoice. 

7. 2013–14 ($ thousands)
8. Forecast Revenue 9. Actual Revenue 10. Full Cost
70 66 213.8
7. Planning Years ($ thousands)
Fiscal Year 11. Forecast Revenue 12. Estimated Full Cost
2014–15 70 226.2
2015-16 70 226.2
2016-17 70 226.2

User fee: Canadian Food Inspection Agency Fees Notice

Fee type: Regulatory

Fee-setting authority: Canadian Food Inspection Agency Act

Date last modified: 1997

Performance standards: Inspection activities are to be provided in accordance with corresponding federal regulations.

Performance results: Inspection activities were provided in accordance with corresponding federal regulations.

7. 2013–14 ($ thousands)
8. Forecast Revenue 9. Actual Revenue 10. Full Cost
2,076 2,170 2,687
7. Planning Years ($ thousands)
Fiscal Year 11. Forecast Revenue 12. Estimated Full Cost
2014–15 2,220 2,804
2015-16 2,280 2,936
2016-17 2,340 3,071

User fee: NEXUS Program Application Fee

Fee type: Regulatory

Fee-setting authority: Customs Act

Date last modified: 2007

Performance standards: Applications are processed no later than six weeks from the date a completed application is received.

Performance results: 99 percent of applications are processed within the service standard.

7. 2013–14 ($ thousands)
8. Forecast Revenue 9. Actual Revenue 10. Full Cost
6,134 6,834 22,013
7. Planning Years ($ thousands)
Fiscal Year 11. Forecast Revenue 12. Estimated Full Cost
2014–15 6,850 22,348
2015-16 7,002 21,543
2016-17 7,155 22,039

User fee: Free and Secure Trade (FAST) Program Application Fee

Fee type: Regulatory

Fee-setting authority: Customs Act

Date last modified: 2007

Performance standards: FAST applications will be processed within 6 weeks A target of 95% has been established.

Performance results: 95 percent of applications were processed within the 6 week service standard.

7. 2013–14 ($ thousands)
8. Forecast Revenue 9. Actual Revenue 10. Full Cost
429 355 20,341
7. Planning Years ($ thousands)
Fiscal Year 11. Forecast Revenue 12. Estimated Full Cost
2014–15 357 20,872
2015-16 359 21,418
2016-17 361 21,977

User fee: CANPASS Programs Application Fees

Fee type: Regulatory

Fee-setting authority: Customs Act

Date last modified: 2002

Performance standards: CANPASS applications are processed within six weeks. A performance target of 95% has been established.

Performance results: 95 percent of applications were processed within the 6 week service standard.

7. 2013–14 ($ thousands)
8. Forecast Revenue 9. Actual Revenue 10. Full Cost
310 276 4,555
7. Planning Years ($ thousands)
Fiscal Year 11. Forecast Revenue 12. Estimated Full Cost
2014–15 274 4,623
2015-16 273 4,693
2016-17 272 4,764

Other Information: The four CANPASS programs are CANPASS Air, CANPASS Private Boats, CANPASS Private Aircraft, and CANPASS Corporate Aircraft. 

User fee: Fees Charged for Processing Access Requests Filed Under the Access to Information Act

Fee type: Other products and services

Fee-setting authority: Access to Information Act

Date last modified: 1992

Performance standards: Response is provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act.  A notice of extension is to be sent within initial 30 days after receipt of request.  (The Act provides more details on these standards).

Performance results: During fiscal year 2013-14, 90.8 percent of the access requests were processed within the legislated timeframes.

7. 2013–14 ($ thousands)
8. Forecast Revenue 9. Actual Revenue 10. Full Cost
18.6 27.5 1,547
7. Planning Years ($ thousands)
Fiscal Year 11. Forecast Revenue 12. Estimated Full Cost
2014–15 35.8 2,016
2015-16 46.7 2,627
2016-17 60.8 3,422

Other Information: The fiscal year 2013-14 saw record high volumes of access to information requests for the CBSA, with 4,671 request being received under the Access to Information Act. This volume is largely attributable to individuals seeking copies of their history of arrival dates into Canada. In fiscal year 2013-2014, 57.2 percent of all the access to information requests received by the CBSA came from individuals seeking their Traveller History Report, which are used to support residency requirements for benefits programs administered by Citizenship and Immigration Canada (CIC) and Service Canada (SC). Although some progress has been made in reducing the number of Traveller History Report requests coming to the Agency from the public, the CBSA will continue its discussions with CIC and SC to explore alternatives to accommodate these clients while reducing the burden on the CBSA.

External Fees

Broker licensing and examination fees

External Fee Service Standard Performance Results Stakeholder Consultation
Customs Brokers Professional Examination The Customs Brokers Professional Examination results are communicated to the individuals who wrote the exam within 4 weeks from the date the exam was administered. In 2013-14, the service standard for the Customs Brokers Examination was met 100 percent of the time. The consultations are undertaken through the Business Commercial Consultative Committee (BCCC) and its working groups, which are active and ongoing, and meet regularly and on an ad hoc basis in order to address industry needs and concerns.
Customs Brokers Licence A Customs Brokers Licence is issued within 3 months of receipt of a correctly completed application. In 2013-14, the service standard for the Customs Brokers License Program was met 100 percent of the time. The consultations are undertaken through the Business Commercial Consultative Committee (BCCC) and its working groups, which are active and ongoing, and meet regularly and on an ad hoc basis in order to address industry needs and concerns.

Customs sufferance warehouse licence fees

External Fee Service Standard Performance Results Stakeholder Consultation
Sufferance Warehouse Licence Fee The CBSA strives to process Customs Sufferance Warehouses License applications within 60 business days from the receipt date of a complete application. In 2013-2014, the service standard of 60 business days was met 100 percent of the time. The Cargo and Control Sufferance Warehouse Modernization Initiative has been engaging stakeholder communities through national associations and existing stakeholder consultative committees on an ongoing basis.

Other Information: On December 6, 2013, Customs Notice 13-022 was published, entitled Proposed Regulatory Amendments to the Customs Sufferance Warehouses Regulations – Annual Licence Fee Removal. As a result, fees are not to be collected until further notice, pending a regulatory change. Furthermore, with the introduction of the Sufferance Warehouse Modernization, the volume of future applicants cannot be accurately predicted. Additional changes will be occurring in 2014-2015.

Customs bonded warehouse licence fees

External Fee Service Standard Performance Results Stakeholder Consultation
Customs Bonded Warehouse Licence Fee The CBSA strives to process Customs Bonded Warehouses Licence applications within 60 business days from the receipt date of a complete application. In 2013-14, the service standard of 60 business days was met 100 percent of the time. Consultations with commercial and traveler stakeholders occur on an ad hoc basis in order to address expressed needs and concerns.

Other Information: On March 22, 2013, Customs Notice 13-007 was publishedentitled Proposed Regulatory Amendment to the Customs Bonded Warehouses Regulations and rescinded the collection of a licence or renewal fee, and instructed the refund of any fees already paid. As a result, there will be no fees collected until further notice, pending the regulatory approval.

Storage charges for Queen's and Frontier Warehouses

External Fee Service Standard Performance Results Stakeholder Consultation
Storage charges – Queen's & frontier warehouses The CBSA ensures that goods are handled with care and stored in a secure manner, to safeguard against damage or loss, while at a Frontier Examining Warehouse or Queen's Warehouse.
  • 57 percent of the Queen's and frontier warehouses audited in 2014 met or exceeded the Agency's physical security standards.
  • 41 percent of the Queen's and frontier warehouses audited in 2014 continuously monitored access.
  • 58 percent of Queen's and frontier warehouses audited in 2014 maintained an up to date inventory control log.
Consultations with commercial and traveler stakeholders occurs on an ad hoc basis in order to address expressed needs and concerns.

Customs special services fees

External Fee Service Standard Performance Results Stakeholder Consultation
Customs special services fees We acknowledge your request for special services within one working day of receipt, and provide to you a  timeframe for service provision. Upon completion of the service, you will receive a detailed invoice itemizing the special services completed and the associated fees for these services, ensuring transparency and consistency within our billing process. 98.62 percent of special services requests were acknowledged within 24 hours and 97.47 percent of clients received a detailed invoice.  Given the uniqueness of these requests and that Special Services are mostly performed on an ad-hoc basis, stakeholder consultations are performed on a client by client basis when request are submitted.

Canadian Food Inspection Agency Fees notice

External Fee Service Standard Performance Results Stakeholder Consultation
Canadian Food Inspection Agency Fees Notice                  Inspection activities are to be provided in accordance with corresponding federal regulations. Inspection activities were provided in accordance with corresponding federal regulations.  

NEXUS Program

External Fee Service Standard Performance Results Stakeholder Consultation
Nexus Program Applications are processed no later than six weeks from the date a completed application is received. The processing time is calculated from the date the completed application form is received to the date the application is conditionally approved and notification is sent to the applicant. The CBSA processed 99 percent of applications within four to six weeks. The performance results provided reflect the Canadian part of the application process up to inviting applicants to attend an in-office interview to finalize their enrolment. The CBSA will review the existing published performance standards for processing applications with its partner (U.S Customs and Border Protection) and consult with stakeholders to clarify the processing standards and adjust the time frames as required. These consultations will be ongoing and will be completed by the end of the 2014-2015 fiscal year. Revised time frames will be made public on the Internet and in program brochures and guides.

Free and Secure Trade (FAST) program

External Fee Service Standard Performance Results Stakeholder Consultation
Fast Program FAST applications will be processed within six weeks. A target of 95 percent has been established. In fiscal year 2013-14, this service standard was met. 100 percent of applications were processed within six weeks. There were no stakeholder consultations conducted in 2013-14.

Other Information: Over the course of 2014-15, the CBSA will consult with the USCBP regarding a possible update to the service standard to include the joint enrolment interview stage.

CANPASS Program

External Fee Service Standard Performance Results Stakeholder Consultation
CANPASS Program CANPASS applications are processed within six weeks. A performance target of 95 percent has been established. In fiscal year 2013-2014, this service standard was met. 100 percent of applications were processed within six weeks. There were no stakeholder consultations conducted in 2013-14.
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