2014-2015 Departmental Performance Report - Canada Border Services Agency

Archived - User Fees, Regulatory Charges and External Fees

Archived Content

Information identified as archived is provided for reference, research or recordkeeping purposes. It is not subject to the Government of Canada Web Standards and has not been altered or updated since it was archived. Please contact us to request a format other than those available.

Summary of Financial Information for All User Fees and Regulatory Charges

Summary of Financial Information for All User Fees and Regulatory Charges, 2014–15 (dollars)
  Forecast revenue Actual revenue Full cost
Total $3,292,036 $3,104,126.88 $14,430,497
Summary of Financial Information for All User Fees and Regulatory Charges, 2015–16, 2016–17 and 2017–18 (dollars)
  Planning year Forecast revenue Estimated full cost
Regulatory subtotal 2015-16 $3,125,230 $13,153,292
2016-17 $3,185,004 $13,586,269
2017-18 $3,250,346 $14,043,344

Reporting on the User Fees Act

General and Financial Information by Fee

General Information

Fee name: Customs Broker Licencing and Examination Fee

Fee type: Regulatory

Fee-setting authority: Customs Brokers Licensing Regulations (SOR/86-1067), Customs Act

Year last amended: 11-06-1986

Performance standard: The Customs Brokers Professional Examination results are scored and communicated to the individuals who wrote the exam within four weeks from the date the exam was administered. The CBSA will strive to process customs broker licence applications within three months from the date of submission of a correctly completed application that meets all the requirements of the Regulations.

Performance results: In 2014–15, the service standard for the Customs Brokers Examination was met 100% of the time. In 2014–15, the service standard for the Customs Brokers Licensing was met 28.5% of the time.

Other information: The service standard for the Customs Brokers Licencing Fee was identified as an area of concern in 2014–15, and active measures have been taken to consistently meet the published service standard in 2015–16.

Financial Information, 2014–15 (dollars)
Forecast revenue Actual revenue Full cost
$392,000 $395,400 $507,400
Financial Information, 2015–16, 2016–17 and 2017–18 (dollars)
Planning year Forecast Revenue Estimated full cost
2015–16 $372,000 $518,000
2016-17 $372,000 $522,500
2017-18 $372,000 $527,000

General Information

Fee name: Customs Bonded Warehouse Licence Fee

Fee type: Regulatory

Fee-setting authority: Customs Bonded Warehouses Regulations (SOR/96-46), Customs Act

Year introduced: 1992

Year last amended: 1999

Performance standard: The CBSA will strive to process Customs Bonded Warehouses Licence applications within 60 business days from the date of the receipt of the complete application.

Performance results: In 2014–15, the service standard of 60 business days was met 100% of the time.

Other information: On March 22, 2013, Customs Notice 13-007 was published entitled “Proposed Regulatory Amendment to the Customs Bonded Warehouses Regulations” and rescinded the collection of a licence or renewal fee, and instructed the refund of any fees already paid. As a result, there will be no fees collected until further notice, pending the regulatory approval.

Financial Information, 2014–15 (dollars)
Forecast revenue Actual revenue Full cost
0 0 $7,500
Financial Information, 2015–16, 2016–17 and 2017–18 (dollars)
Planning year Forecast revenue Estimated full cost
2015–16 0 $8,250
2016-17 0 $9,500
2017-18 0 $10,750

General Information

Fee name: Customs Sufferance Warehouse Licencing Fee

Fee type: Regulatory

Fee-setting authority: Customs Sufferance Warehouses Regulations (SOR/86-1065), Customs Act

Year introduced: 1986

Year last amended: 1996

Performance standard: The CBSA will strive to process Customs Sufferance Warehouses License applications within 60 business days from the date of the receipt of the complete application.

Performance results: In 2014–15, the service standard of 60 business days was met 100% of the time.

Other information: On December 6, 2013, Customs Notice 13-022 was published, entitled “Proposed Regulatory Amendments to the Customs Sufferance Warehouses Regulations – Annual Licence Fee Removal.” As a result, fees are not to be collected until further notice, pending a regulatory change. Furthermore, with the introduction of Sufferance Warehouse Modernization, the volume of future applicants cannot be accurately predicted.

Financial Information, 2014–15 (dollars)
Forecast revenue Actual revenue Full cost
0 0 $1,052,000
Financial Information, 2015–16, 2016–17 and 2017–18 (dollars)
Planning year Forecast revenue Estimated full cost
2015–16 0 $1,063,000
2016-17 0 $1,073,500
2017-18 0 $1,084,000

General Information

Fee name: Canadian Food Inspection Agency Fees Notice

Fee type: Regulatory

Fee-setting authority: Canadian Food Inspection Agency Act

Year introduced: 1997

Year last amended: 1997

Performance standard: Inspection activities are to be provided in accordance with corresponding federal regulations.

Performance results: Inspection activities were provided in accordance with corresponding federal regulation

Other information: N/A

Financial Information, 2014–15 (dollars)
Forecast revenue Actual revenue Full cost
$2,500,000 $2,315,000 $2,326,000
Financial Information, 2015–16, 2016–17 and 2017–18 (dollars)
Planning year Forecast revenue Estimated full cost
2015-16 $2,361,000 $2,372,000
2016-17 $2,408,000 $2,419,000
2017-18 $2,456,000 $2,468,000

General Information

Fee name: CANPASS Programs Application Fees

Fee type: Regulatory

Fee-setting authority: Customs Act

Year introduced: 1995

Year last amended: 2002

Performance standard: Within 30 business days of receipt of a complete application, applicants are informed of their success in reaching the interview stage. A performance target of 95% has been established.

Performance results: The 30 business day processing standard was met 97% of the time.

Other information: No records available to indicate the fee scheme prior to 2002.

Financial Information, 2014–15 (dollars)
Forecast revenue Actual revenue Full cost
$274,236 $289,555 $4,660,242
Financial Information, 2015–16, 2016–17 and 2017–18 (dollars)
Planning year Forecast revenue Estimated full cost
2015–16 $288,130 $4,730,042
2016-17 $286,704 $4,800,769
2017-18 $285,346 $4,873,594

General Information

Fee name: Fees charged for processing Access requests filed under the Access to Information Act

Fee type: Other products and services

Fee-setting authority: Access to Information Act and the Access to Information Regulations

Year introduced: 1983

Year last amended: 1992

Performance standard: Response is provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act. A notice of extension is to be sent within initial 30 days after receipt of request.

Performance results: During fiscal year 2014–15, 93.5 percent of the access requests were processed within the legislated timeframes.

Other information: Under the Access to Information Act, the head of a government institution, to which a request for access to a record is made, may waive the requirement to pay a fee or other amount, or may refund a fee or other amount paid. Fees waived during 2014–15 were $7,749.

Financial Information, 2014–15 (dollars)
Forecast revenue Actual revenue Full cost
$35,800 $33,400 $5,183,000
Financial Information, 2015–16, 2016–17 and 2017–18 (dollars)
Planning year Forecast revenue Estimated full cost
2015–16 $44,100 $4,267,000
2016-17 $58,300 $4,566,000
2017-18 $77,000 $4,885,000

General Information

Fee name: Customs special services fees

Service standard: “We acknowledge your request for special services within one working day of receipt, and provide to you a timeframe for service provision. Upon completion of the service, you will receive a detailed invoice itemizing the special services completed and the associated fees for these services, ensuring transparency and consistency within our billing process.”

Performance results: % of Special Services requests were acknowledged within 24h and % of clients received a detailed invoice.

Stakeholder consultation in 2014–15 or prior fiscal years: Given the uniqueness of these requests and that Special Services are mostly performed on an ad-hoc basis, stakeholder consultations are performed on a client by client basis when request are submitted.

Performance results: 96.29% of Special Services requests were acknowledged within 24h and 97.99% of clients received a detailed invoice.

Financial Information, 2014–15 (dollars)
Forecast revenue Actual revenue Full cost
$70,000 $60,317 $194,355
Financial Information, 2015–16, 2016–17 and 2017–18 (dollars)
Planning year Forecast revenue Estimated full cost
2015–16 60,000 $195,000
2016-17 60,000 $195,000
2017-18 60,000 $195,000

General and Financial Information by Fee

General Information

Fee name: Storage charges – Queen’s and frontier warehouses

Fee type: Regulatory

Fee-setting authority: Customs Act

Year introduced: 1992

Year last amended: 2006

Performance standard: The CBSA ensures that goods are handled with care and stored in a secure manner, to safeguard against damage or loss, while at a Frontier Examining Warehouse or Queen’s Warehouse.

Performance results: Not available.

Other information: At this time, there is no area which monitors the national administration of the performance standard.
The Forecast Revenue and Full Costs are estimates only, and may vary significantly. As the revenue is dependant entirely on the non-compliance of commercial importers and travellers, this number can vary significantly from year to year. The forecast numbers provided are based on an average of the last five years.

Financial Information, 2014–15 (dollars)
Forecast revenue Actual revenue Full cost
$20,000 $10,454.88 $500,000
Financial Information, 2015–16, 2016–17 and 2017–18 (dollars)
Planning year Forecast revenue Estimated full cost
2015–16 $38,000 $500,000
2016-17 $38,000 $500,000
2017-18 $38,000 $500,000

Reporting on the Policy on Service Standards for External Fees

General Information by Fee

General Information

Fee name: Storage charges – Queen’s and frontier warehouses

Service standard: The CBSA ensures that goods are handled with care and stored in a secure manner, to safeguard against damage or loss, while at a Frontier Examining Warehouse or Queen’s Warehouse.

Performance results: Not available.

Stakeholder consultation in 2014–15 or prior fiscal years: Consultations are undertaken through the Business Commercial Consultative Committee (BCCC) and its working groups, which are active and ongoing, and meet regularly and on an ad hoc basis in order to address industry needs and concerns.

Other information: At this time, there is no area which monitors the national administration of the performance standard.

  • The Forecast Revenue and Full Costs are estimates only, and may vary significantly. As the revenue is dependant entirely on the non-compliance of commercial importers and travellers, this number can vary significantly from year to year.

External fee name: Customs Bonded Warehouse Licence Fee

Service standard: The CBSA will strive to process Customs Bonded Warehouses Licence applications within 60 business days from the date of the receipt of the complete application.

Performance results: In 2014–15, the service standard of 60 business days was met 100% of the time.

Stakeholder consultation in 2014–15 or prior fiscal years: Consultations are undertaken through the BCCC and its working groups, which are active and ongoing, and meet regularly and on an ad hoc basis in order to address industry needs and concerns.

Other information: On March 22, 2013, Customs Notice 13-007 was published entitled “Proposed Regulatory Amendment to the Customs Bonded Warehouses Regulations” and rescinded the collection of a licence or renewal fee, and instructed the refund of any fees already paid. As a result, there will be no fees collected until further notice, pending the regulatory approval.

Fee name: Customs Sufferance Warehouse Licencing Fee

Service standard: The CBSA will strive to process Customs Sufferance Warehouses License applications within 60 business days from the date of the receipt of the complete application.

Performance results: In 2014–15, the service standard of 60 business days was met 100% of the time.

Stakeholder consultation in 2014–15 or prior fiscal years: Consultations are undertaken through the BCCC and its working groups, which are active and ongoing, and meet regularly and on an ad hoc basis in order to address industry needs and concerns.

Other information: On December 6, 2013, Customs Notice 13-022 was published, entitled “Proposed Regulatory Amendments to the Customs Sufferance Warehouses Regulations – Annual Licence Fee Removal.” As a result, fees are not to be collected until further notice, pending a regulatory change. Furthermore, with the introduction of Sufferance Warehouse Modernization, the volume of future applicants cannot be accurately predicted.

Fee name: NEXUS Program Application Fee

Service standard: Within 30 business days of receipt of a complete application, applicants are informed of their success in reaching the interview stage. A performance target of 95% has been established.

Performance results: The 30 business days processing standard was met 82% of the time.

Stakeholder consultation in 2014–15 or prior fiscal years: During fall 2013, the CBSA consulted internally and with the United States (US) Customs and Border Protection (CBP) and revised the NEXUS service standard to better reflect the actual processing time. It was amended to include US CBP risking activities as well as to provide clarity on the service standard definition. To date, paying stakeholders (i.e. NEXUS members) have not been consulted on this service standard.

Other information: The CBSA will review the existing service standards, consult with partners, and publish new service standards as required through FY 2015–16.

Fee name: Free and Secure Trade (FAST) Program Application Fee

Service standard: Within 30 business days of receipt of a complete application, applicants are informed of their success in reaching the interview stage. A target of 95% has been established.

Performance results: The 30 business days processing standard was met 100% of the time.

Stakeholder consultation in 2014–15 or prior fiscal years: During fall 2013, the CBSA consulted internally and with the US CBP and revised the FAST service standard to better reflect the actual processing time. It was amended to include US CBP risking activities as well as to provide clarity on the service standard definition. To date, paying stakeholders (i.e. FAST members) have not been consulted on this service standard.

Other information: The CBSA will review the existing service standards, consult with partners, and publish new service standards as required through FY 2015–16.

Fee name: CANPASS Programs Application Fees

Service standard: Within 30 business days of receipt of a complete application, applicants are informed of their success in reaching the interview stage. A performance target of 95% has been established.

Performance results: The 30 business days processing standard was met 97% of the time.

Stakeholder consultation in 2014–15 or prior fiscal years: During fall 2013, the CBSA consulted internally to revise the CANPASS service standard in order to better reflect the actual processing time and to provide clarity on the service standard definition. To date, paying stakeholders (i.e. CANPASS members) have not been consulted on this service standard.

Other information: The CBSA will review the existing service standards, consult with partners, and publish new service standards as required through FY 2015–16.

Fee name: Customs special services fees

Service standard: “We acknowledge your request for special services within one working day of receipt, and provide to you a timeframe for service provision. Upon completion of the service, you will receive a detailed invoice itemizing the special services completed and the associated fees for these services, ensuring transparency and consistency within our billing process.”

Performance results: % of Special Services requests were acknowledged within 24h and % of clients received a detailed invoice.

Stakeholder consultation in 2014–15 or prior fiscal years: Given the uniqueness of these requests and that Special Services are mostly performed on an ad-hoc basis, stakeholder consultations are performed on a client by client basis when request are submitted.

Performance results: 96.29% of Special Services requests were acknowledged within 24h and 97.99% of clients received a detailed invoice.

Fee name: Customs Broker Licence and Examination Fees

Service standard:The Customs Brokers Professional Examination results are communicated to the individuals who wrote the exam within 4 weeks from the date the exam was administered. A Customs Brokers Licence is issued within 3 months of receipt of a correctly completed application.

Performance results: The service standard for the Customs Brokers Examination was met 97 percent of the time. The service standard for the Customs Brokers Licence Program was met 27 percent of the time.

Stakeholder consultation in 2014–15 or prior fiscal years: During the 2014–2015 fiscal year, the CBSA held consultations with the Canadian Society of Customs Brokers (CSCB) on their proposal for the modernization of the regulation of Customs Brokers. The CSCB is in favor of the continued regulation and licencing of Customs Brokers by the CBSA. However, they have made recommendations on potential for the modernization of both the broker exam and licencing process including the potential for greater involvement by the CSCB. The CBSA is currently evaluating their proposal and consultations with the CSCB are ongoing.

Other information: In fiscal year 2014–2015, the CBSA administered 110 broker exams at a fee of $200 per exam, issued 15 new broker licences at a fee of $600 per licence and renewed 567 broker licences at a fee of $600 per licence.

Fee name: Canadian Food Inspection Agency Fees Notice

Service standard: Inspection activities are to be provided in accordance with corresponding federal regulations.

Performance results: Inspection activities were provided in accordance with corresponding federal regulation

Stakeholder consultation in 2014–15 or prior fiscal years: NIL

Other information: NIL

Date modified: